We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data with 3rd parties unless necessary to provide you with the appropriate desired service or if required by law and your data is always protected. You may contact Decorative Details at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.
Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.
If you need to get hold of us for any reason in connection with your personal data, please email us at: firstname.lastname@example.org. We are: Decorative Details of 4 Tandey Walk, Innsworth, Gloucester, GL3 1HL.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would however, appreciate the chance to deal with your concerns about data protection before you approach the ICO so please contact us in the first instance.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Your Personal Information
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
When you contact us to enquire about our services, we ask for data such as your name, e-mail address, billing address and contact details. Decorative Details keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you. The only personal information we hold is what our clients provide to us when they enquire about our services or sign a contract. We share it with nobody, however it is stored on relevant systems such as Google Drive and Couriers (to pass addresses to) and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.
We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
When you place an order with Decorative Details you will be asked whether you’d like to consent to us displaying your order as part of our marketing materials. By giving your consent for us to do this you understand your personal data will be in the public domain and we assume no responsibility for the usage of this data subsequently. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days.
We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had. In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.
We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively. Decorative Details kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.
Types of Data We May Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Clients of Decorative Details:
Suppliers of Decorative Details:
How is Your Personal Data Collected?
We use different methods to collect data from and about you through various methods including :
Direct interactions. We collect the majority of your data when you choose to give this to us either through our website, when we meet at open days or wedding fayres, by email or otherwise. The data that you choose to provide to us helps us to organise the necessary elements of your wedding or event and provide you with specific, tailor-made services.
Third parties or publicly available sources. We may receive Technical Data about you from various third parties e.g.:
analytics providers such as Google with servers based outside the EU;
advertising networks such as Facebook pixel with servers based outside the EU; and
search information providers based outside the EU.
How We Use Your Personal Data
All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:
Processing your requirements and orders correctly
Development and expansion of the business, including examination of customers’ requirements, measurement of advertisements and product style preferences of our customers
Technical management of our website
Reviewing our systems
Providing you with information about the services we offer
Letting you know about offers and news
To comply with a legal or regulatory obligation
In respect of your Sensitive Data, we will only collect this from you where you provide this information voluntarily because you think that it helps you to organise and arrange your wedding or event more thoroughly. Where you do so, we will take this as a clear affirmative action signifying your agreement to the processing of your Sensitive Data. You may withdraw our right to process your Sensitive Data on your behalf at any time.
Where you provide us with personal data belonging to another person (including any Sensitive Data such as health needs), we do not control that personal data and will act only as processor of that personal data in accordance with our obligations contained in our terms and conditions.
Legal Basis for Processing Your Personal Data
Decorative Details’ lawful basis for processing data are:
Consent – customers that consent to receiving information about our services
Legal Obligation – tax purposes
Contract – customers that place an order with Decorative Details.
Disclosures of Your Personal Data
We may need to share your personal data with the parties set out below for the purposes set out in the paragraph above. Analytics and advertising service providers which may have servers based in the US – for the purpose of analysing user behaviour & re-targeting.
Third parties to whom we may choose to combine parts of our service with. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How We Protect Your Personal Data
We recognise that the Internet is not a 100% secure platform for communication and accordingly we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to safeguard your information. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered or disclosed in an unauthorised way. All personal data stored by us is kept in a secure environment. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-parties have their own security systems.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How You Can Help Us Protect Your Data
Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café, we cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.
Your Duty to Inform Us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Sharing With Social Networks
If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Email addresses provided are stored until consent is withdrawn. Information required for tax and legal requirements are held for 6 years as required by law.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may make your personal data anonymous (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your Legal Rights
You have the right in certain circumstances to:
Request access to your personal data (commonly known as a “data subject access request”) This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Requesting Your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below. Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you and to restrict processing. Decorative Details are more than happy to comply with this in accordance with the law.